We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses by ePacket or EMS and in the USA by USPS.
Custom Made Products Is Not In A Store Because That's Item Only Made When Order Is Collected , So Gave us 7 To 10 Business Days After Complete This We Will Sent To You.
- SHIPPING TO OVER 200 COUNTRIES
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
- CUSTOMS & DUTIES
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
– Processing Time
We strive to provide you with the fastest delivery, normally, product in stock—Usually Ships within 3-5 bussiness days and 7-15 business days for transit.
– Note regarding COVID-19
In light of the current pandemic of the COVID-19, the normal operation of all couriers around the world has been affected, this includes our courier partners, the order shipping will may appearance 3-5 business days delay. We apologize for any inconvenience and are working hard to get you your sleepwear as soon as we can. Thank you so much for your patience and understanding!
-Process after your order is placed
Once your order is placed, you will receive a confirmation email letting you know that our team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
-What to do if parcel has not reached me within the normal time frame?
We are welcome any email about your confuse including but not limited to order status, shipping problem even information change, we will try our best to response or solve your question as soon as possible. Otherwise, if your order has not arrived within 60 business days, please contact us at email@example.com. We will take immediate remedial actions.
– Shipping country
Please allow that there are 1-5 business days delay of shipping time to several countries and areas due to the different merchandise warehouse locations in the world.
The countries and areas we can reach to:
Aruba, Antigua and Barbuda, Anguilla, American Samoa, Algeria, Angola, Albania, Andorra, Afghanistan, Armenia, Australia, Azerbaijan, Austria, Benin, Botswana, Burkina Faso, Bahrain, Bangladesh, Bhutan, Brunei, Brazil, Bermuda, Belize, Barbados, Bolivia, Bonaire, Bahamas, Canada, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo (Brazzaville), Congo (Kinshasa), Cambodia, Croatia, China, Cyprus, Chile, Cook Islands, Curacao, Costa Rica, Cayman Islands, Cyprus, Djibouti, Denmark, Dominican Republic, Dominica, Egypt, Equatorial Guinea, Eritrea, Ethiopia, Estonia, Ecuador, El Salvador, Falkland Island, Faso, Burundi, Fiji, Finland, France, Kiribati, Gabon, Gambia, Germany, Ghana, Guinea-Bissau, Gibraltar, Guam, Guatemala, Guernsey, Guadeloupe, Grenada, Greece, Greenland, Honduras, Haiti, Hong Kong(China), Hungary, India, Indonesia, Iraq, Ivory Coast, Iceland, Jordan, Jersey, Jamaica, Ireland, Israel, Kenya, Italy, Lithuania, Kazakhstan, Kuwait, Kyrgyzstan, Lesotho, Liberia, Laos, Liechtenstein, Latvia, Luxembourg, Mexico, Malta, Malaysia, Norway, Netherlands, New Zealand, Pakistan , Philippines, Portugal, Poland, Romania, Sweden, Spain, Slovakia, South Georgia/ Sandwich Islands, Saint Eustatius and Saba, Saudi Arabia, Singapore, Sint Eustatius and Saba, South Korea, South Africa, Switzerland, Thailand, United States (US), United kingdom (UK), United Arab Emirates, Venezuela and Some Others .
Item excluded for return
We’re bummed if you’re not 100% satisfied with the items you received, and we gladly accept the returns within 14 days of receipt for items in new condition. Should there be any dispute on the refund amount for any returns, your refund will be based on the merchandise value on the original purchase invoice. Our customers are responsible for the shipping cost for any returning items.
Items excluded from returns
1.Products marked Final Sale cannot be returned.
2.Products must be returned unworn, unwashed, in their original condition and with all tags attached. Please include the original order packing slip in your return package. Returns cannot be combined with multiple orders.
3.The following items cannot be returned, refunded or exchanged:
① Items on Clearance, ②Lingerie, ③Underwear & Accessories, ④Customized Items.
4.We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.
5.We do not accept returned items that were sent back by you directly without checking with us first.
6.you will receive a full refund of your order (except for the shipping costs), any applications for exceeding of what you paid will not be accepted.
7.Items with non-returnable marks and free gifts cannot be returned.
8.Changes made to the prices of our items after you’ve bought within 3 days, we will refund you the charge.
9.Discount code you used for your order cannot be changed.
How do I return?
Get in touch with our chat online representative by sending us the return ticket or send email to firstname.lastname@example.org, indicating which item(s) you would like to return and the reason for your return.
I received a defective item.
If you have quality issue to report, you can contact our customer care team within 5 business days, and we will assist you with the return and refund process.