Return Policy
We’re bummed if you’re not 100% satisfied with the items you received, and we gladly accept the returns within 15 days of receipt for items in new condition. Should there be any dispute on the refund amount for any returns, your refund will be based on the merchandise value on the original purchase invoice. Our customers are responsible for the shipping cost for any returning items.
* Postage Paid Free Returns Not Available With Free & Standard Shipping .
** We Gladly Accept The Customized / Handmade Or Made To Order Item Returns ( If Eligible ) within 03 days Of Receipt For Item In New Condition.
A NOTE ABOUT SIZING
All of our dresses are sized in EU & US sizes according to each designer’s specifications; therefore, the size you normally wear may not be the size you would wear in a dress from our site. Before you choose your size, we recommend looking at the size chart for the dress you are interested in to make sure you are choosing the best size for your measurements. To make sure you are getting the best size, click on the Item(s) . At the bottom of the description you can see the size chart .
Items excluded from returns
1.Products marked Final Sale cannot be returned.2.Products must be returned unworn, unwashed, in their original condition and with all tags attached. Please include the original order packing slip in your return package. Returns cannot be combined with multiple orders.
3.The following items cannot be returned, refunded or exchanged:
① Items on Clearance, ②Lingerie, ③Underwear & Accessories, ④Customized / Made to order Items (Such As All Wedding Dresses , Leather Made Jackets , Leather Made Coat , Leather Made Pants , Leather Made Shirts , Leather Made Skirts , Leather Made Shorts ).
4.We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.
5.We do not accept returned items that were sent back by you directly without checking with us first.
6.you will receive a refund of your order (except for the shipping costs), any applications for exceeding of what you paid will not be accepted.
7.Items with non-returnable marks and free gifts cannot be returned.
8.Changes made to the prices of our items after you’ve bought within 3 days, we will refund you the charge.
9.Discount code you used for your order cannot be changed.
How do I return?
Get in touch with our chat online representative by sending us the return ticket or send email to FashionMe2022@hotmail.com, indicating which item(s) you would like to return and the reason for your return.I received a defective item.
If you have quality issue to report, you can contact our customer care team within 5 business days, and we will assist you with the return and refund process. We will refund your purchase price, Bonus points / Coupons , Fast & Bolt Shipping fee are not refundable.
Can I Exchange My Items ?
We do not offer exchanges but we welcome you to return your item(s) by mail in accordance with our Return Policy by using our online returns portal and repurchasing any available item(s) on our site.
What is item(s) are final sale ?
All items ending in $.00, .96, .97, .98, & .99 bodysuits, swimwear, undergarments, beauty products, cosmetics, accessories, and "Party Wear" (such as Halloween costumes) are considered final sale, non-returnable and cannot be returned for store credit.
Countries are not eligible for free return services, even with Fast And Bolt Shipping Services .
Aruba, Antigua and Barbuda, Anguilla, American Samoa, Algeria, Angola, Albania, Andorra, Afghanistan, Armenia, Azerbaijan, Benin, Botswana, Burkina Faso, Bahrain, Bhutan, Brunei, Bermuda, Belize, Barbados, Bolivia, Bonaire, Bahamas, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo (Brazzaville), Congo (Kinshasa), Cambodia, Croatia, Cook Islands, Curacao, Costa Rica, Cayman Islands, Cyprus, Djibouti, Dominican Republic, Dominica, Egypt, Equatorial Guinea, Eritrea, Ethiopia, Estonia, Ecuador, El Salvador, Falkland Island, Faso, Burundi, Fiji, Kiribati, Gabon, Gambia, Ghana, Guinea-Bissau, Gibraltar, Guam, Guatemala, Guernsey, Guadeloupe, Grenada, Greece, Greenland, Honduras, Haiti, India, Indonesia, Iraq, Ivory Coast, Iceland, Jordan, Jersey, Jamaica, Kenya, Lithuania, Kuwait, Kyrgyzstan, Lesotho, Liberia, Laos, Liechtenstein, Latvia, Luxembourg, New Zealand, Poland, Romania, Slovakia, South Georgia/ Sandwich Islands, Saint Eustatius and Saba, Sint Eustatius and Saba, South Korea, Venezuela and Some Others .
Reserved rights regarding returns.
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
An irregular or excessive returns history indicative of "wardrobing;"
An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
Potential fraudulent or criminal activity.
Similarly, we reserve the right to refuse service to any customer or entity, due to similar actions as noted above.
All items sent to our Distribution Center will be discarded upon receipt.